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If the landlord doesn’t react, tenants may handle urgent repairs themselves — for example, during a burst pipe or heating failure — and claim reimbursement afterward.
Reimbursement of expenses (German: Aufwendungsersatz) is an important tenant right under Section 536a(2) of the German Civil Code (BGB). It applies when the landlord fails to repair a reported defect and the tenant arranges for the repair at their own expense. In this case, the tenant can demand repayment of the necessary costs from the landlord.
This applies to repairs that are essential for maintaining the apartment’s usability — for example, fixing a burst pipe, broken heating, or damaged window.
To successfully claim reimbursement, several conditions must be met:
A reminder is not required if the landlord has clearly refused to repair or if immediate action is necessary to prevent further damage.
In emergency situations, the tenant may arrange repairs without prior notice if delaying would cause serious damage. Typical examples include:
In such cases, the tenant may call a professional immediately. The landlord must cover the reasonable and necessary costs, provided the tenant informs them promptly about the incident.
To enforce a reimbursement claim, tenants should:
The claim should be made in writing, including evidence of the defect notice, the repair invoice, and an explanation of why immediate action was necessary.
If the landlord fails to act after being informed, or if urgent repairs are needed, such as heating or water pipe issues.
Yes, unless there’s an emergency. In urgent cases, tenants can act immediately but must inform the landlord right after.
Only necessary and reasonable expenses required to fix the defect. Luxury improvements or upgrades are not covered.